· Maintains the   workflow volume for the Insurance Department to meet internal and private   investor Service Level Agreements (SLA).

· Handles escalated   loan level issues and provide departmental research assistance for complex   issues as required to support client inquiries and various departments.

· Works with   management to ensure that internal and external audits are completed in a   timely and accurate manner.

· Maintains the   investor approval process for insurance payments.

· Works with vendors   to ensure SLA’s are being met.

· Works with the   Manager to document, communicate, and implement changes in policy and   procedures.

· Identifies areas   for improvement and efficiency.

· Carries out   responsibilities in accordance with the organization’s policies and   applicable laws and regulations.

· Completes required   training courses in a timely manner.

· This is not a work   from home opportunity.

· Qualifications

To perform this   job successfully, an individual must be able to perform each essential duty   satisfactorily. The requirements listed below are representative of the knowledge,   skill, and/or ability required. Reasonable accommodations may be made to   enable individuals with disabilities to perform the essential functions. The   qualified candidate must have:

· Excellent   attention to detail.

· Ability to   multi-task and consistently meet multiple deadlines.

· Strong verbal and   written communication skills.

· Ability to work in   a team environment.

· Strong   customer-service orientation.

· Ability to use   good judgment.

· Adaptability - Adapts to   changes in the work environment. Manages competing demands. Changes approach   or method to best fit the situation. Able to deal with frequent change   delays, or unexpected events.

· Business Ethics - Treats people   with respect. Keep commitments. Inspires the trust of others. Works with   integrity and ethically. Upholds organizational values.

· Communications - Expresses ideas   and thoughts verbally. Expresses ideas and thoughts in written form.   Expresses ideas and thoughts in written form. Exhibits good listening and   comprehension. Keeps others adequately informed. Selects and uses appropriate   communication method.

· Customer Service - Displays   courtesy and sensitivity. Manages difficult or emotional customer situations.   Meets commitments. Responds promptly to customer needs. Solicits customer   feedback to improve service.

· Dependability - Responds to   requests for service and assistance. Follows instructions, responds to   management direction. Takes responsibility for own actions. Commits to doing   the best job possible. Keeps commitments. Meets attendance and punctuality   guidelines.

· Teamwork - Balances team   and individual responsibilities. Exhibits objectivity and openness to others'   views. Gives and welcomes feedback. Contributes to building a positive team   spirit. Puts success of team above own interests.